Return and Shipping Policies
If you are not completely satisfied with a KopariBeauty.com purchase, please return it for a refund within 60 days of purchase. We'll even pay for your return shipping! Please note that any initial shipping costs, if applicable, are non-refundable. Start your return.
Products must be returned in new or gently used condition. We monitor returns for abuse and reserve the right to limit returns or exchanges including those with or without proof of purchase.
If you wish to return a Kopari product that was purchased anywhere other than koparibeauty.com, please reference that specific retailers return policy for instructions on how to do so. For international returns, please email our team at firstname.lastname@example.org.
Exchanges (if applicable)
If you received a defective or damaged product from a KopariBeauty.com purchase, please email our team at email@example.com with your Kopari order number and we would be happy to assist you further.
If you'd like to exchange your product, please start a return and choose the exchange option when following the prompts.
You will not be responsible for paying your return shipping costs. Please note that any original shipping charges, if applicable, are non-refundable.
We will process your refund within 7 business days of receiving your return and will follow with a confirmation email once done. After processing, the refunded amount should be available on your original method of payment within 7-10 business days depending on your bank.
Order Changes / Cancellations
Please email us at firstname.lastname@example.org or call/text us at 858-252-0099 as soon as possible. Orders that have begun processing cannot be cancelled or editted. If you no longer wish to receive your Kopari, you are welcome to return your items within 60 days of your purchase date here, Start your return.
Green Collection products are available to ship to the United States only with some states excluded due to shipping regulations. States that are excluded are as follows: Alaska, Florida, Georgia, Hawaii, Idaho, Iowa, Indiana, Kansas, Louisiana, Mississippi, New Hampshire, New Mexico, South Dakota, Utah, Washington.
At this time, Kopari is shipping in the United States and Canada:
Shipping in the United States:
Standard (3-8 business days): $5.00
FedEx 2Day (2-3 business days): $10.00
If your US order exceeds $20.00, shipping is on us!
Shipping to Canada:
For orders up to $109.99US: DHL International Shipping (3-10 business days): $15.00US
For orders between $110US - $149.99US: DHL International DDP (3-10 business days, duties & fees paid): $50.00US
For orders between $150US - $199.99US: DHL International DDP (3-10 business days, duties & fees paid): $55.00US
For orders between $200US - $350US: DHL International DDP (3-10 business days, duties & fees paid): $80.00US
Regarding DHL International DDP:
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Kopari to import the goods on his behalf. Further, the consignee/buyer agrees that Kopari may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Please allow 1-3 business days for processing prior to your delivery timeframe.
Please note that orders placed Friday after 1:00 PM EST through Sunday will begin processing the following business day. You will receive an email with tracking information once your order is shipped out.