Return and Shipping Policies
Returns
If you are not completely satisfied with a KopariBeauty.com purchase, please return it for a refund within 60 days of purchase. We'll even pay for your return shipping! Please note that any initial shipping costs, if applicable, are non-refundable. Start your return.
Products must be returned in new or gently used condition. If the order had a gift with purchase please ship back with your return. We monitor returns for abuse and reserve the right to limit returns or exchanges including those with or without proof of purchase.
If you wish to return a Kopari product that was purchased anywhere other than koparibeauty.com, please reference that specific retailers return policy for instructions on how to do so. For international returns, please email our team at aloha@koparibeauty.com.
Exchanges (if applicable)
If you received a defective or damaged product from a KopariBeauty.com purchase, please email our team at aloha@koparibeauty.com with your Kopari order number and we would be happy to assist you further.
Return Shipping
You will not be responsible for paying your return shipping costs. Please note that any original shipping charges, if applicable, are non-refundable.
Refunds
We will process your refund within 7 business days of receiving your return and will follow with a confirmation email once done. After processing, the refunded amount should be available on your original method of payment within 7-10 business days depending on your bank.
Order Changes / Cancellations
Please email us at aloha@koparibeauty.com as soon as possible. Orders that have begun processing cannot be canceled or edited. If you no longer wish to receive your order, you are welcome to return your items within 60 days of your purchase date by starting a return.
Shipping
At this time, Kopari is shipping to addresses in the USA and Canada. Please allow 1-3 business days for processing prior to your delivery timeframe.
- Standard Shipping (5-9 business days)
- Orders with a subtotal up to $38.99: $5.00
- Orders with a subtotal of $39.00 or more: FREE - Expedited Shipping (within 3 business days): $15.00
- Orders with a subtotal up to $109.99 US: DHL International Shipping (8-16 business days): $15.00 US
- Orders with a subtotal between $110 US - $149.99 US: DHL International DDP (8-16 business days, duties & fees paid): $50.00 US
- Orders with a subtotal between $150 US - $199.99 US: DHL International DDP (8-16 business days, duties & fees paid): $55.00 US
- Orders with a subtotal between $200 US - $350 US: DHL International DDP (8-16 business days, duties & fees paid): $80.00 US
Processing
Please allow 1-3 business days for order processing prior to your delivery timeframe.
Please note that orders placed Friday after 1:00 PM EST through Sunday will begin processing the following business day. You will receive an email with tracking information once your order is shipped out.
Regarding DHL International DDP
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Kopari to import the goods on his behalf. Further, the consignee/buyer agrees that Kopari may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.